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The Dallas–Fort Worth edition of the Texas Medicare Guide. Shared guides are the statewide pages.

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Dallas–Fort Worth · A little preparation

Which office helps in your DFW county

Start with your county: each one is served by its own aging office.

In short

In Dallas–Fort Worth, free Medicare benefits counseling depends on your county. Dallas County is served by the Dallas Area Agency on Aging (214-871-5065), Tarrant County by the Area Agency on Aging of Tarrant County (817-258-8125), and Collin and Denton counties by the North Central Texas Area Agency on Aging (1-800-272-3921). If you are not sure, call the Texas Medicare help line at 1-800-252-9240 and give your county.

A useful next step

  1. Confirm the county where you live. Some DFW cities cross county lines, so the city name alone may not be enough.
  2. Call that county’s Area Agency on Aging and ask for benefits counseling: Dallas 214-871-5065, Tarrant 817-258-8125, Collin and Denton 1-800-272-3921.
  3. Not sure? Call the Texas Medicare help line at 1-800-252-9240, give your county, and ask about a telephone appointment.

A question to keep

Ask which cost-help programs I can apply for and what information is needed.

Questions people in Dallas–Fort Worth ask

My city is in more than one county. Which office do I call?
Call the office for the county where you live, not the city name. Some DFW cities cross county lines. If you are not sure of your county, search the Texas HHS Area Agency on Aging directory by ZIP code, or call 1-800-252-9240 and ask.
What can a benefits counselor in North Texas help with?
The North Central Texas Area Agency on Aging lists explaining what Medicare and Medicaid cover, comparing Medicare supplement and Part D drug plans, and helping with Medicare Savings Program and Extra Help applications. Counseling is free and objective. The agency that runs each program decides eligibility.
Can I get counseling by phone instead of visiting an office?
Ask when you call. Each office sets its own hours and appointment options; the North Central Texas office lists hours of 8 a.m. to 5 p.m., Monday through Friday. Ask whether a telephone appointment is possible and what to have ready.

Official starting point

Read the official resource ↗

Preparation guidance checked October 10, 2026. Ask the responsible service to confirm what applies to you.

Sources checked October 10, 2026.