Dallas–Fort Worth · People who can help
Find a starting point for Medicare questions and local support in Dallas–Fort Worth.
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A place to begin
Call the Texas Medicare help line and give your county. Dallas, Tarrant, Collin and Denton counties are served by three different Area Agencies on Aging, each offering free Medicare benefits counseling.
1-800-252-9240Ask about appointments, language assistance and documents to have nearby.
View the official contact information ↗Prepare for this conversation →Each program decides for itself who it can help. This site does not check eligibility or pass on your details.
Part of the Community Council of Greater Dallas. Benefits counseling, legal assistance, meals and caregiver support for older adults in Dallas County. The agency, not this site, decides who each program serves.
Open the official page ↗Part of United Way of Tarrant County. Free medical benefits counseling on Medicare, Medicaid and prescription coverage, plus caregiver and ombudsman services. The agency decides who each program serves.
Open the official page ↗Run by the North Central Texas Council of Governments for Collin, Denton and 12 other counties. Benefits counseling, care coordination and contracted transportation; staff speak Spanish. The agency decides who each program serves.
Open the official page ↗Curb-to-curb rides for people with disabilities who cannot use DART bus or rail, in DART member cities. DART decides eligibility after a certification form and an in-person assessment.
Open the official page ↗Door-to-door rides in Fort Worth and River Oaks for people with a verified disability that prevents them from riding regular buses. Trinity Metro decides eligibility; processing may take up to 21 days.
Open the official page ↗Free legal advice by phone from Texas Legal Services Center attorneys on Medicare, Medicaid and long-term care; estate planning and consumer advice for Texans 60 and older. Choose option 3. The hotline decides what it can help with.
Open the official page ↗Contact details checked October 11, 2026. Confirm hours and service area before you go.
Free Medicare counseling statewide through Texas HHS, Texas Legal Services Center and the Area Agencies on Aging.
Open official resource ↗For a Medicare question, a claim, or a plan phone number you cannot find. Ask for an interpreter if you need one.
Open official resource ↗Search by county or ZIP code to confirm which Area Agency on Aging serves an address before you call or visit.
Open official resource ↗How to ask Medicare for an interpreter and get Medicare materials in Spanish.
Open official resource ↗Sources checked October 10, 2026.